Policies & Procedures Manual

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D.30 NETWORK SYSTEMS TECHNICAL SPECIALIST

General Statement of the Function : The Network Systems Technical Specialist will serve as front-line support between the Office of Information Technology and the users of the College’s information technology equipment and software for the main campus and other locations in the five-county district. The Network Systems Technical Specialist will work with the Director of Network Systems in the maintenance and support of the College’s Local and Wide Area networks, information technology equipment and software. The Network Systems Technical Specialist reports directly to the Director of Network Systems. 1. Serve as front-line support between the Office of Information Technology and the users of the College’s instructional and desktop software; 2. Monitor the Information Technology help desk software and respond to help desk tickets in a timely manner; 3. Work with the Director of Network Systems in supporting the Local Area Network as needed; 4. Work with the Director of Network Systems to document network systems and procedures as needed; 5. Work with the Director of Network Systems to support the College’s security camera servers and networks as needed; 6. Perform technology equipment repairs and maintenance as needed at the main campus, workforce development training centers and PNCCTC as needed; 7. Diagnose and resolve instructional technology issues; 8. Diagnose and resolve desktop software issues in person and with the use of remote access tools; 9. Lift and install technology equipment weighing up to 40 pounds as needed; 10. Work from a ladder as needed; Duties and Responsibilities :

11. Install cable in attics and crawl spaces as needed; 12. Help maintain a neat and orderly work area; and 13. Perform other duties as assigned. (Revised 5/7/21)