College Catalog 2014-15

EAST CENTRAL COMMUNITY COLLEGE

East Central Community College shall maintain comprehensive records of all complaints received for a period of five years. The records shall contain aggregate data on complaints and specific data on each complaint. Documentation required to support this policy shall be maintained in the Vice President for Student Services’ office and will contain the following: 1. The Student Handbook, the College Catalog, and the Policy and Procedures Manual; 2. All letters of complaint and/or appeal; 3. Written determinations of complaints; 4. All materials related to complaint processing and determination; and 5. A log of complaints. A log of all complaints will include the following information and will be maintained in the Vice President for Student Services’ office. 1. A complaint number assigned to each complaint preceded by the last two digits of the calendar year in which the complaint was filed, e.g., 94-001; 2. The date of receipt of the complaint; 3. The name and address of the complainant; 4. The name of the individual (s) assigned to handle the complaint; 5. The dates of response to the complaint; 6. The date of resolution; and, 7. The final disposition of the complaint. An individual file for each complaint will be maintained in the Vice President for Student Services’ office and will include the following information. 1. The initial complaint; 2. All correspondence related to the complaint; and, 3. Written documentation of the final determination with the signatures of the party or parties who submitted the complaint and the representative(s) of the institution who made the final determination.

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